Shipping Policy
Thank you for choosing All About Alicia Studio! We are committed to providing you with exceptional service and ensuring that your orders are delivered to you in a timely and efficient manner. Please read our shipping policy carefully to understand how we handle the shipping of your purchases.
Order Processing Time:
- All orders are processed within 3 business days (excluding weekends and holidays) after receiving payment confirmation.
- During sales and special promotion period, we may take up to 10 business days (excluding weekends and holidays) after receiving payment confirmation.
- Orders placed after 3pm will be processed the following business day.
Shipping Rates and Options:
- We offer various shipping options to accommodate your needs. Shipping rates and delivery times may vary depending on the shipping method selected and your location.
- Shipping rates will be calculated at checkout based on the weight, dimensions, and destination of your order.
Shipping Destinations:
- We currently ship to addresses within Singapore and Malaysia. Please note that we do not ship to P.O. boxes.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment using the provided tracking number on our website or the carrier's website.
Delivery Times:
- Estimated delivery times vary depending on the shipping method chosen and your location. Please note that delivery times are estimates and not guaranteed.
- Factors such as weather conditions, customs clearance, and unforeseen circumstances may affect delivery times.
International Shipping:
- For international orders, please note that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
- Customs policies vary by country, so please check with your local customs office for more information on applicable duties and taxes.
Lost or Delayed Shipments:
- In the rare event that your shipment is lost or significantly delayed, please contact us immediately. We will work with the carrier to investigate the issue and resolve it as quickly as possible.
Returns and Exchanges:
- For information on returns and exchanges, please refer to our Returns Policy.
Contact Us:
- If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at alicia@allaboutaliciastudio.com. We are here to assist you.
Policy Updates:
- We reserve the right to update or modify this shipping policy at any time without prior notice. Please check this page periodically for any changes or updates.
By placing an order with All About Alicia Studo, you agree to abide by the terms and conditions outlined in this shipping policy.
Last updated: 07.04.2024